Vertex Solutions, Call Center BPO (2000)

As the BPO and shared services industry was still in its starting stage, our company foresaw that this would be a great sunshine industry to invest into. In 2000, SFI invested into a BPO start-up venture called Vertex Solutions, where it had one of the biggest majority shares in the company. In three years, Vertex was already in the “black” and was operating at a profit. The BPO business venture expanded from 150 seats to more than 1,000 seats and was managing more than 2,300 full-time employees (FTE’s) in 2007. Later that year, SFI and the other angel investors took a generous offer from its “partner-client,” Alorica, and sold its shares just before the global crisis hit in 2009.